Thank you for shopping with us! We want to ensure that your order arrives quickly and safely. Please read our shipping policy below for more information on our shipping process.
Processing Time
- All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
We offer a variety of shipping options to meet your needs. The following are the estimated delivery times for each service:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Overnight Shipping: 1 business day (Available for orders placed before 12:00 PM EST)
Please note that delivery times are estimates and may vary depending on your location and the carrier.
Shipping Rates
- Shipping costs are calculated at checkout based on the weight of your order, shipping destination, and chosen shipping method.
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Free Standard Shipping is available on orders over $[75] (excluding taxes and discounts).
International Shipping
- We currently ship to US only.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your shipment. Please note that tracking information may take up to 24 hours to update after the shipment leaves our warehouse.
Shipping Restrictions
- We are unable to ship to P.O. Boxes or APO/FPO addresses.
- Certain products may be restricted from being shipped to specific locations. If this applies to your order, we will notify you as soon as possible.
Address Accuracy
Please ensure that your shipping address is correct before submitting your order. We are not responsible for any delays or issues arising from incorrect or incomplete addresses provided by customers.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at marilynthanhtran@gmail.com
- We will assist you in filing a claim with the carrier and, if necessary, arrange for a replacement or refund.
Shipping Delays
While we strive to ensure timely delivery, please note that delays may occur due to factors outside our control, including weather, holidays, or carrier issues. We will do our best to keep you informed if any delays affect your shipment.
Customer Service
If you have any questions or need assistance regarding your order, please feel free to contact our customer service team at info@hellobebes.com. We’re here to help!
